Privacy Policy

Effective Date: [Insert Date]

Company: CallTrap A.I.

Website: [Insert URL]

Contact: [Insert Email]

Who we are

CallTrap A.I. (“Company,” “we,” “our,” or “us”) provides automated call answering, missed call recovery, and appointment request capture services.

Information we collect

Business information

  • Business name
  • Contact person name
  • Phone number
  • Email address
  • Business hours
  • Services offered
  • Appointment rules and scheduling preferences

Call data

  • Caller phone numbers
  • Call timestamps
  • Call recordings (if enabled)
  • Transcriptions
  • Appointment details captured during calls
  • SMS communications related to missed-call follow-up

Technical information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

How we use your information

We use collected information to:

  • Provide 24/7 call answering services
  • Route and manage missed calls
  • Capture appointment requests and confirm scheduling details
  • Send automated SMS follow-ups (when enabled)
  • Improve service performance and reliability
  • Provide customer support
  • Comply with legal obligations

We do not sell your information.

Call recording disclosure

If call recording is enabled, you are responsible for complying with all applicable call recording and consent laws in your jurisdiction. CallTrap A.I. is not responsible for ensuring compliance with local recording consent laws.

Data sharing

We may share information with:

  • Service providers and infrastructure partners that help us operate the service
  • Telephony and SMS providers
  • CRM or scheduling integrations you enable (if applicable)
  • Legal authorities when required by law

Data security

We implement commercially reasonable safeguards to protect your data. However, no system can guarantee 100 percent security.

Data retention

We retain data only as long as necessary to provide services, meet legal requirements, resolve disputes, and enforce agreements.

Your rights

Depending on your jurisdiction, you may have the right to request access, correction, or deletion of your data. To exercise these rights, contact us at [Insert Email].

Changes to this policy

We may update this Privacy Policy from time to time. Continued use of our website or services constitutes acceptance of the revised policy.